Over the years, clients frequently ask for referrals of recommended tradespeople, such as hardwood floor refinishers, plumbers, electricians, roofers, piano tuners,  etc.  I have developed a list of these local service providers, and published it at HarbsList.com. 
 
Los Angeles vicinity service providers can’t pay to get on my list.  They make the list by recommendations from me, clients or friends. I am constantly cultivating my list, mostly adding, but every now and again, I am deleting. 

Earlier this week, I received a call from a client and friend.  She had booked an appointment with a roofer from my recommended vendor list.  As she has to get to work she asked to be the first appointment of the day. She reconfirmed the appointment 24 hours prior. 

She called the roofer the morning of the appointment after he was 15 minutes late.  Although, she was promised the first appointment of the day he told her that he was running late because he booked an earlier appointment. Apparently reconfirming the day before was a waste of her time. And no he didn’t plan on phoning her because he was only running an hour late.



We are not in the rainy season; No excuses, today there is one less roofer on Harb’s List.